{"id":5177,"date":"2020-01-04T14:16:20","date_gmt":"2020-01-04T19:16:20","guid":{"rendered":"https:\/\/davidgruehn.com\/?post_type=aiovg_videos&#038;p=5177"},"modified":"2023-12-14T15:15:05","modified_gmt":"2023-12-14T20:15:05","slug":"nrf2020-anticipating-customer-needs-for-exception-customer-service","status":"publish","type":"aiovg_videos","link":"https:\/\/davidgruehn.com\/index.php\/video\/nrf2020-anticipating-customer-needs-for-exception-customer-service\/","title":{"rendered":"NRF2020: Anticipating Customer Needs for Exception Customer Service"},"content":{"rendered":"<p><strong>NRF2020: Anticipating Customer Needs for Exception Customer Service<\/strong><\/p>\n<p>Consumers today will share invaluable information with retailers if there is trust and perceived value in doing so. David Gruehn discusses the requirements for creating compelling customer experiences at the National Retail Federation show in New York City. January 2020.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NRF2020: Anticipating Customer Needs for Exception Customer Service Consumers today will share invaluable information with<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","aiovg_categories":[],"aiovg_tags":[],"class_list":["post-5177","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/aiovg_videos\/5177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/aiovg_videos"}],"about":[{"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/types\/aiovg_videos"}],"author":[{"embeddable":true,"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/comments?post=5177"}],"wp:attachment":[{"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/media?parent=5177"}],"wp:term":[{"taxonomy":"aiovg_categories","embeddable":true,"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/aiovg_categories?post=5177"},{"taxonomy":"aiovg_tags","embeddable":true,"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/aiovg_tags?post=5177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}