{"id":5177,"date":"2020-01-04T14:16:20","date_gmt":"2020-01-04T19:16:20","guid":{"rendered":"https:\/\/davidgruehn.com\/?post_type=aiovg_videos&#038;p=5177"},"modified":"2023-12-14T15:15:05","modified_gmt":"2023-12-14T20:15:05","slug":"nrf2020-anticipating-customer-needs-for-exception-customer-service","status":"publish","type":"aiovg_videos","link":"https:\/\/davidgruehn.com\/index.php\/video\/nrf2020-anticipating-customer-needs-for-exception-customer-service\/","title":{"rendered":"NRF2020: Anticipating Customer Needs for Exception Customer Service"},"content":{"rendered":"<p><strong>NRF2020: Anticipating Customer Needs for Exception Customer Service<\/strong><\/p>\n<p>Consumers today will share invaluable information with retailers if there is trust and perceived value in doing so. David Gruehn discusses the requirements for creating compelling customer experiences at the National Retail Federation show in New York City. January 2020.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NRF2020: Anticipating Customer Needs for Exception Customer Service Consumers today will share invaluable information with<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","aiovg_categories":[],"aiovg_tags":[],"class_list":["post-5177","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NRF2020: Anticipating Customer Needs for Exception Customer Service - DwG Retail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davidgruehn.com\/index.php\/video\/nrf2020-anticipating-customer-needs-for-exception-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NRF2020: Anticipating Customer Needs for Exception Customer Service - DwG Retail\" \/>\n<meta property=\"og:description\" content=\"NRF2020: Anticipating Customer Needs for Exception Customer Service Consumers today will share invaluable information with\" \/>\n<meta property=\"og:url\" content=\"https:\/\/davidgruehn.com\/index.php\/video\/nrf2020-anticipating-customer-needs-for-exception-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"DwG Retail\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-14T20:15:05+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@dgruehn\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/davidgruehn.com\/index.php\/video\/nrf2020-anticipating-customer-needs-for-exception-customer-service\/\",\"url\":\"https:\/\/davidgruehn.com\/index.php\/video\/nrf2020-anticipating-customer-needs-for-exception-customer-service\/\",\"name\":\"NRF2020: Anticipating Customer Needs for Exception Customer Service - DwG Retail\",\"isPartOf\":{\"@id\":\"https:\/\/davidgruehn.com\/#website\"},\"datePublished\":\"2020-01-04T19:16:20+00:00\",\"dateModified\":\"2023-12-14T20:15:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/davidgruehn.com\/index.php\/video\/nrf2020-anticipating-customer-needs-for-exception-customer-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/davidgruehn.com\/index.php\/video\/nrf2020-anticipating-customer-needs-for-exception-customer-service\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/davidgruehn.com\/index.php\/video\/nrf2020-anticipating-customer-needs-for-exception-customer-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/davidgruehn.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Videos\",\"item\":\"https:\/\/davidgruehn.com\/index.php\/video\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"NRF2020: Anticipating Customer Needs for Exception Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/davidgruehn.com\/#website\",\"url\":\"https:\/\/davidgruehn.com\/\",\"name\":\"DwG Retail\",\"description\":\"Customer Experience Insights\",\"publisher\":{\"@id\":\"https:\/\/davidgruehn.com\/#\/schema\/person\/e9870a5f305050cf73211a280eac582a\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/davidgruehn.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/davidgruehn.com\/#\/schema\/person\/e9870a5f305050cf73211a280eac582a\",\"name\":\"David W Gruehn\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/davidgruehn.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/davidgruehn.com\/wp-content\/uploads\/2021\/10\/DwGLogo_1.jpg\",\"contentUrl\":\"https:\/\/davidgruehn.com\/wp-content\/uploads\/2021\/10\/DwGLogo_1.jpg\",\"width\":750,\"height\":125,\"caption\":\"David W Gruehn\"},\"logo\":{\"@id\":\"https:\/\/davidgruehn.com\/#\/schema\/person\/image\/\"},\"description\":\"Musician, Magician, Poet, Pisces &amp; Technophile. 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