{"id":2040,"date":"2021-01-12T22:29:00","date_gmt":"2021-01-13T03:29:00","guid":{"rendered":"http:\/\/davidgruehn.com\/?p=2040"},"modified":"2023-06-13T16:30:43","modified_gmt":"2023-06-13T21:30:43","slug":"fmi-midwinter-customer-adaptive-retailing","status":"publish","type":"post","link":"https:\/\/davidgruehn.com\/index.php\/2021\/01\/12\/fmi-midwinter-customer-adaptive-retailing\/","title":{"rendered":"FMI Midwinter 2021: Customer Adaptive Retailing in Grocery"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2040\" class=\"elementor elementor-2040\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-588ef04 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"588ef04\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-437be49\" data-id=\"437be49\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fe0fcc elementor-widget elementor-widget-text-editor\" data-id=\"4fe0fcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For years grocers have been shedding their Multichannel chains in pursuit of becoming customer experience focused Omnichannel retailers. An explosion of disruptive forces and a rapidly maturing digital shopper has raised the bar yet again however, as leading-edge grocers are pursuing the future of retail: Customer Adaptive Retailing. In this session we will explore how, for the first time in history, emerging technologies are enabling grocers to build real-time hyper-personalized relationships with customers through immersive, predictive and adaptive customer experiences.<\/p><p>&nbsp;Presentation at FMI Midwinter on 1\/27\/2021 by David W Gruehn, SAP Customer Experience Global Industry Principal for Retail presentation at FMI Midwinter, 1\/27\/2021<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-88dcb8d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"88dcb8d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-812b5e0\" data-id=\"812b5e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-83cbacc elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-video\" data-id=\"83cbacc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/davidgruehn.com\/wp-content\/uploads\/2021\/01\/FMI-Midwinter-2021_-David-W-Gruehn-SAP-Customer-Adaptive-Retailing_x264.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>For years grocers have been shedding their Multichannel chains in pursuit of becoming customer experience focused Omnichannel retailers. An explosion of disruptive forces and a rapidly maturing digital shopper has raised the bar yet again, however, as leading-edge grocers are pursuing the future of retail: Customer Adaptive Retailing. In this session we will explore how, for the first time in history, emerging technologies are enabling grocers to build real-time hyper-personalized relationships with customers through immersive, predictive and adaptive customer experiences.<\/p>\n","protected":false},"author":1,"featured_media":2042,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[201],"tags":[25,71,247,28,329,738],"class_list":["post-2040","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-video","tag-customer-experience","tag-personalized-customer-experience","tag-sap","tag-shopping-experience","tag-the-customer-channel","tag-webinar"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FMI Midwinter 2021: Customer Adaptive Retailing in Grocery - DwG Retail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davidgruehn.com\/index.php\/2021\/01\/12\/fmi-midwinter-customer-adaptive-retailing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FMI Midwinter 2021: Customer Adaptive Retailing in Grocery - DwG Retail\" \/>\n<meta property=\"og:description\" content=\"For years grocers have been shedding their Multichannel chains in pursuit of becoming customer experience focused Omnichannel retailers. 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