{"id":2638,"date":"2021-06-09T12:22:00","date_gmt":"2021-06-09T17:22:00","guid":{"rendered":"https:\/\/davidgruehn.com\/?p=2638"},"modified":"2023-10-18T09:23:08","modified_gmt":"2023-10-18T14:23:08","slug":"the-critical-pursuit-of-customer-experience-nirvana-hyper-personalization","status":"publish","type":"post","link":"https:\/\/davidgruehn.com\/index.php\/2021\/06\/09\/the-critical-pursuit-of-customer-experience-nirvana-hyper-personalization\/","title":{"rendered":"The Critical Pursuit of Customer Experience Nirvana: Hyper-Personalization"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2638\" class=\"elementor elementor-2638\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61c4c98 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" 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data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca5a1f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ca5a1f1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c25fbd1\" data-id=\"c25fbd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7ba87f elementor-widget elementor-widget-text-editor\" data-id=\"f7ba87f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>\u00a0<\/h4><h4>Presentation Slides<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7a606c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b7a606c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f6c84a4\" data-id=\"f6c84a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap 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intimate relationships with customers through immersive, predictive, and adaptive customer experiences. In this roundtable, we\u2019ll discuss why it\u2019s critical that retail companies deliver hyper-personalized, frictionless, and transparent experiences that engage customers on their terms.<br \/>\nDavid W Gruehn, Sr. Solution Director CX &#8211; Retail &#8211; SAP<\/p>\n","protected":false},"author":1,"featured_media":2639,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[201],"tags":[324,325,326,70,72,323,283,447,261,450,221,448,322,173,449,71,446,416,247,451,738],"class_list":["post-2638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-video","tag-1st-party-data","tag-2nd-party-data","tag-3rd-party-data","tag-brick-and-mortar","tag-crm","tag-customer-adaptive-retailing","tag-customer-data-platform","tag-customer-trust","tag-digital-retail","tag-digitall-mature-customers","tag-emerging-technologies","tag-emotionally-positive-experiences","tag-hyper-personalization","tag-multichannel","tag-omni-channel","tag-personalized-customer-experience","tag-phygital","tag-retail-perfect-storm","tag-sap","tag-smart-retail-platform","tag-webinar"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Critical Pursuit of Customer Experience Nirvana: Hyper-Personalization - DwG Retail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/davidgruehn.com\/index.php\/2021\/06\/09\/the-critical-pursuit-of-customer-experience-nirvana-hyper-personalization\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Critical Pursuit of Customer Experience Nirvana: Hyper-Personalization - DwG Retail\" \/>\n<meta property=\"og:description\" content=\"Emerging technologies can enable retailers to build intimate relationships with customers through immersive, predictive, and adaptive customer experiences. 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