{"id":2638,"date":"2021-06-09T12:22:00","date_gmt":"2021-06-09T17:22:00","guid":{"rendered":"https:\/\/davidgruehn.com\/?p=2638"},"modified":"2023-10-18T09:23:08","modified_gmt":"2023-10-18T14:23:08","slug":"the-critical-pursuit-of-customer-experience-nirvana-hyper-personalization","status":"publish","type":"post","link":"https:\/\/davidgruehn.com\/index.php\/2021\/06\/09\/the-critical-pursuit-of-customer-experience-nirvana-hyper-personalization\/","title":{"rendered":"The Critical Pursuit of Customer Experience Nirvana: Hyper-Personalization"},"content":{"rendered":"\t\t
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<\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Emerging technologies can enable retailers to build intimate relationships with customers through immersive, predictive, and adaptive customer experiences. In this roundtable, we\u2019ll discuss why it\u2019s critical that retail companies deliver hyper-personalized, frictionless, and transparent experiences that engage customers on their terms.<br \/>\nDavid W Gruehn, Sr. Solution Director CX – Retail – SAP<\/p>\n","protected":false},"author":1,"featured_media":2639,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[201],"tags":[324,325,326,70,72,323,283,447,261,450,221,448,322,173,449,71,446,416,247,451,738],"class_list":["post-2638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-video","tag-1st-party-data","tag-2nd-party-data","tag-3rd-party-data","tag-brick-and-mortar","tag-crm","tag-customer-adaptive-retailing","tag-customer-data-platform","tag-customer-trust","tag-digital-retail","tag-digitall-mature-customers","tag-emerging-technologies","tag-emotionally-positive-experiences","tag-hyper-personalization","tag-multichannel","tag-omni-channel","tag-personalized-customer-experience","tag-phygital","tag-retail-perfect-storm","tag-sap","tag-smart-retail-platform","tag-webinar"],"_links":{"self":[{"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/posts\/2638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/comments?post=2638"}],"version-history":[{"count":0,"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/posts\/2638\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/media\/2639"}],"wp:attachment":[{"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/media?parent=2638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/categories?post=2638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/davidgruehn.com\/index.php\/wp-json\/wp\/v2\/tags?post=2638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}