McKinsey Quarterly: In light of unprecedented industry disruption, a retailer’s actions today could determine whether it spends the next 20 years as a leader or a laggard. Here are four must-dos for retail executives.
Harvard Business Review article on how cutting-edge companies use AI-powered intelligent experience engines to assemble unprecedented customer experiences. They are time-consuming, expensive, and technologically complex, but the result allows companies to deliver differentiating hyper-personalization at a scale.
The high-flying tech industry is facing a reckoning as the economy slows and customers pull back on spending. I couldn’t dodge this tech layoff bullet, but its no match for my Attitude of Gratitude