Archive 2023 • 2022 • 2021 • 2019 • 2012 • 2011 • 2010 • 2009 • 2008 • 2007 • 2006 • 2005 • 1999 • 19982023 (3)07/31 - Retail Reset: Why retailers need a new playbook (Blog)06/08 - Customer Experience in the Age of AI (Blog)02/15 - A New Chapter Begins (Blog)2022 (2)03/22 - Where Grocers Must Focus in 2022 to Connect With Customers (Blog)03/01 - Transform Beyond Omnichannel Retailing – The Pursuit of Hyper-Personalization (Video)2021 (16)10/23 - A View of Retail Technology at the Turn of the Century (Video)10/20 - Every Customer Is a Premium Shopper (Blog)10/19 - The CUSTOMER CHANNEL Webinar Series (Blog)09/30 - The Customer Channel: Five Pillars of Adaptive Retailing (Blog)09/19 - Internet Pioneer: Building One of Retail’s First Web Stores- Part 2 (Blog)09/18 - Internet Pioneer: Building One of Retail’s First Web Stores – Part 1 (Blog)09/17 - Customer Trust: Key To Powerful Personal Customer Relationships (Blog)09/03 - The Transformation Beyond Omnichannel Retail (Blog)08/27 - Retail’s Perfect Storm: Personalized Customer Engagement (Blog)08/20 - Carrefour’s Pursuit of Hyper-Personalization via Digital & Cultural Transformation (Blog)08/06 - Why Every Executive Should be Focused on Culture Change Now (Blog)06/09 - The Critical Pursuit of Customer Experience Nirvana: Hyper-Personalization (Video)05/04 - CRM vs CDP: What’s the Difference Between Them and Why Should Retailers Care? (Blog)04/04 - Pandemic Spurs a New Retail Future (Article)02/25 - The “Perfect Storm” of Grocery Customer Experiences (Video)01/12 - FMI Midwinter 2021: Customer Adaptive Retailing in Grocery (Video)2019 (1)07/19 - Hybrid-Cloud Technology: Retail Opportunities & Challenges (Blog)2012 (2)06/16 - The Power of Passion (Video)01/23 - Microsoft Shares Mobile Advancements, Predictions (Article)2011 (1)07/04 - Unique Customer Experience is Retail’s Holy Grail (Article)2010 (7)06/05 - Connected Retail Experiences (Video)06/01 - Cloud Computing: What Are The Stumbling Blocks Hindering Retailers Broader Adoption Of The Saas/Cloud Model (Article)01/17 - Low Cost Computing (Video)01/17 - The Consumerization of Information Technology (Video)01/15 - The Impact of Millennials on the Retail Industry (Video)01/15 - The Impact of Environmental Sustainability on the Retail Industry (Video)01/04 - Technology in the “New Normal” Landscape (Article)2009 (4)10/04 - Operate Smarter, Leaner Businesses with BI (Article)05/04 - The Millennial March into Retail (Article)04/01 - Leverage Technologies to Improve Performance (Article)01/15 - Retail Industry Trends & Emerging Technologies – 2009 (Video)2008 (1)08/21 - Retailers Undergo Summer Makeover (Article)2007 (2)12/04 - Empowered Consumers (Article)01/15 - Microsoft’s Retail Innovation Outlook (Article)2006 (2)09/07 - Retail Systems 2006: The CIO Summit (Article)04/04 - Counting Cards (Article)2005 (1)09/04 - The Connected Customer (Article)1999 (1)01/15 - Betting on Microsoft Activestore (Article)1998 (1)12/04 - Deal let’s IBM, AT&T do what they do best (Article)