McKinsey Quarterly: In light of unprecedented industry disruption, a retailer’s actions today could determine whether it spends the next 20 years as a leader or a laggard. Here are four must-dos for retail executives.
Harvard Business Review article on how cutting-edge companies use AI-powered intelligent experience engines to assemble unprecedented customer experiences. They are time-consuming, expensive, and technologically complex, but the result allows companies to deliver differentiating hyper-personalization at a scale.
Grocers today have a unique opportunity to personally connect with their customers and add real value to their lives. To accomplish this, they must focus on these key business priorities. A blog and podcast featuring Randy Evins hosted by Matt Gardner.
This is a fascinating look back into the history of retail technology at the turn of the century. In January 2000, I was the National Practice Manager of Microsoft’s first retail consulting practice. I joined Microsoft in June of 1999 as one of their first retail industry experts. I gave this presentation, my first at the company, to a room full of retail executives and Microsoft partners. They were skeptical of using our solutions for mission-critical applications. It was my job to convince them otherwise.
Retail’s facing a massive transformation that will change how food retailers grow, consolidate, and defend their market position for decades to come. There’s so much opportunity in being a customer-adaptive retailer. And perhaps the most important advantage is the ability to establish a personal relationship with customers based on trust, choice, and perceived value, not store presence.
This webinar series explores the new world of Customer Adaptive Retail which is the transformation beyond Omnichannel Retailing. We’ll discuss the key pillars required for success, the importance of customer-centricity, and how retailers can embark on this exciting journey toward hyper-personalization and increased customer lifetime value.
Retail’s glory days may be gone, but customer trust is as critical to retail today as it was back then for creating compelling personalized customer experiences. And now it’s possible for retailers at scale.
Customer personalization at scale is possible for the first time in history as the convergence of powerful technologies, digitally mature customers, and an ever-expanding customer data pool has created retail’s “Perfect Storm.
An excellent deep dive into how the 63-year old global grocery and retail giant Carrefour is transforming their business to laser focus on the customer to create hyper-personalized customer experiences on the SAP platform.
The retail industry is experiencing a massive wave of digital transformation driven by the pandemic. To make transformation a reality in their businesses post-pandemic however, leaders must build a strong culture to support it.