Industry experts explain why business intelligence analytics help retailers endure a down economy and prepare for any holiday shopping season.
Consumers’ newfound power stems from their ability, and increasing willingness, to walk away from retailers when their experience disappoints them. There isn’t necessarily the desire for loyalty anymore, and many consumers have taken a “What have you done for me lately” attitude.
AT&T’s $5B deal to purchase IBM Global Network wowed industry analysts and generally left corporate customers happy that a first-rate carrier would take over the vast data network.