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Grocers today have a unique opportunity to personally connect with their customers and add real value to their lives. To accomplish this, they must focus on these key business priorities. A blog and podcast featuring Randy Evins hosted by Matt Gardner.
In this RIS News webinar we explore retail’s latest customer experience transformation – customer adaptive retailing – and discover how it can help you transform personalized omnichannel experiences into adaptive and predictive experiences – at every customer touchpoint.
This webinar series explores the new world of Customer Adaptive Retail which is the transformation beyond Omnichannel Retailing. We’ll discuss the key pillars required for success, the importance of customer-centricity, and how retailers can embark on this exciting journey toward hyper-personalization and increased customer lifetime value.
The customer adaptive transition will be difficult for most retailers as it involves more than just adopting and assimilating new technology via digital transformation. Success in this business model requires a customer-centric culture, and it’s a daunting challenge.