In 1995 I had a vision of retail’s future that was so clear that I took bold risks to ensure I was part of shaping its future. I discovered the internet and instantly knew that nothing in retail would ever be the same. I was going to build one of the retail industry’s first web stores.
The pandemic changed the traditional shopping experience. Here’s how retailers can attract and retain customers.
We’ve reached an unprecedented precipice in retail – especially grocery – where the emerging technologies passing from R&D to You & Me have the potential to blow the doors off everything we thought we knew about customer experience. SAP’s retail industry veteran David Gruehn.
For years grocers have been shedding their Multichannel chains in pursuit of becoming customer experience focused Omnichannel retailers. An explosion of disruptive forces and a rapidly maturing digital shopper has raised the bar yet again, however, as leading-edge grocers are pursuing the future of retail: Customer Adaptive Retailing. In this session we will explore how, for the first time in history, emerging technologies are enabling grocers to build real-time hyper-personalized relationships with customers through immersive, predictive and adaptive customer experiences.
Today’s mobile technology barely touches the tip of the iceberg in terms of the impact it will have on our lives, much less the retail industry.
With consumers embracing social media and all things mobile, they now expect seamless, personalized and value-driven experiences whenever and wherever they shop.
David Gruehn, Microsoft Industry Solutions Director, talks about innovation and how it’s impacting the retail industry.
From NRF January 2010, David Gruehn talks about the impact of the Consumerization of IT in the retail industry, which is the phenomenon of consumers adopting technology faster than retailers’ ability to adapt which is revolutionizing the industry. He describes how this presents both threats and opportunities for the retail industry.
Industry experts explain why business intelligence analytics help retailers endure a down economy and prepare for any holiday shopping season.
The retail industry is about to embark on yet another paradigm shift driven by consumer mobility.