McKinsey Quarterly: In light of unprecedented industry disruption, a retailer’s actions today could determine whether it spends the next 20 years as a leader or a laggard. Here are four must-dos for retail executives.
Harvard Business Review article on how cutting-edge companies use AI-powered intelligent experience engines to assemble unprecedented customer experiences. They are time-consuming, expensive, and technologically complex, but the result allows companies to deliver differentiating hyper-personalization at a scale.
The high-flying tech industry is facing a reckoning as the economy slows and customers pull back on spending. I couldn’t dodge this tech layoff bullet, but its no match for my Attitude of Gratitude
Grocers today have a unique opportunity to personally connect with their customers and add real value to their lives. To accomplish this, they must focus on these key business priorities. A blog and podcast featuring Randy Evins hosted by Matt Gardner.
Retail’s facing a massive transformation that will change how food retailers grow, consolidate, and defend their market position for decades to come. There’s so much opportunity in being a customer-adaptive retailer. And perhaps the most important advantage is the ability to establish a personal relationship with customers based on trust, choice, and perceived value, not store presence.
This webinar series explores the new world of Customer Adaptive Retail which is the transformation beyond Omnichannel Retailing. We’ll discuss the key pillars required for success, the importance of customer-centricity, and how retailers can embark on this exciting journey toward hyper-personalization and increased customer lifetime value.
The customer adaptive transition will be difficult for most retailers as it involves more than just adopting and assimilating new technology via digital transformation. Success in this business model requires a customer-centric culture, and it’s a daunting challenge.
In 1995 I had a vision of retail’s future that was so clear that I took bold risks to ensure I was part of shaping its future. I discovered the internet and instantly knew that nothing in retail would ever be the same. I was going to build one of the retail industry’s first web stores.
In 1995 as a retail CIO, I had a vision that the internet would revolutionize the retail industry forever and I wanted to be a part of it. I took a risk, invested tens of thousands of unsanctioned dollars in a stealth project that my board associated with a “fad.” This is my story.
Retail’s glory days may be gone, but customer trust is as critical to retail today as it was back then for creating compelling personalized customer experiences. And now it’s possible for retailers at scale.