NRF2020: Anticipating Customer Needs for Exception Customer Service
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NRF2020: Anticipating Customer Needs for Exception Customer Service
Consumers today will share invaluable information with retailers if there is trust and perceived value in doing so. David Gruehn discusses the requirements for creating compelling customer experiences at the National Retail Federation show in New York City. January 2020.
Low Cost Computing "Retailers don't buy technology, they buy SOLUTIONS." Today's tech-savvy consumer is always on, always connected, and always right. Your next round of employees may be just as ...
The Impact of Environmental Sustainability on the Retail Industry I did a series of interviews on the key events and technology trends that were impacting retailers at the 2010 National Retail ...
The Impact of Millennials on the Retail Industry Millennials need to be heard, combined with their natural affinity for technology, has far-reaching implications. As both their employers and ...
Retail Industry Trends & Emerging Technologies – 2009 National Retail Federation Tradeshow, January 2009 Deena Amato-Mccoy, Sr. Editor Chain Store Age Magazine David W Gruehn, Director Nation ...
