NRF2020: Anticipating Customer Needs for Exception Customer Service
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NRF2020: Anticipating Customer Needs for Exception Customer Service
Consumers today will share invaluable information with retailers if there is trust and perceived value in doing so. David Gruehn discusses the requirements for creating compelling customer experiences at the National Retail Federation show in New York City. January 2020.
Connected Retail Customer Experiences Retailers are focused on creating seamless experiences across their multiple shopping channels, but today’s digitally mature customer has created their own ...
Transform Beyond Omnichannel Retailing – The Pursuit of Hyper-Personalization The convergence of powerful technologies, digitally mature customers, and expanding data sources has made delivering ...
A Window Into Retail's Technology Past This is a fascinating look back into the history of retail technology at the turn of the century. In January 2000, I was the National Practice Manager of ...
The Critical Pursuit of Hyper-Personalization: SapphireNOW 2021 Session: [CX305], Wednesday, June 9th, 2021. Emerging technologies can enable retailers to build intimate relationships with ...
The “Perfect Storm” of Grocery Customer Experiences We’ve reached an unprecedented precipice in retail – especially grocery – where the emerging technologies passing from R&D to You & Me ...
FMI Midwinter 2021: Customer Adaptive Retailing in Grocery For years grocers have been shedding their Multichannel chains in pursuit of becoming customer experience focused Omnichannel retailers. ...
NRF2020 Creating Compelling Customer Experiences David Gruehn provides a magical example of creating a compelling customer experience at the National Retail Federation show in New York City. ...
The Power of Passion “Nothing great in the world has ever been accomplished without passion.” GEORGE HEGEL It wasn’t until my early fifties that I discovered an undeniable link between passionate ...
The Consumerization of Information Technology From NRF January 2010, David Gruehn talks about the impact of the Consumerization of IT in the retail industry, which is the phenomenon of consumers ...
